Reservation policies 

    • Reservations are confirmed after validating the credit card or after the prepayment has been received.
    • A valid credit card is required to confirm the booking.
    • A deposit or full prepayment may be required, depending on the selected rate plan.
    • All prices are subject to the local VAT tax required by law.
    • The cancellation policy is 30 days in advance.
    • For families or large groups, interconnected rooms are provided upon request.
    • Pets are allowed upon request. We reserve an area of the hotel for them and they have an additional charge (max 2 pets). We reserve the right to charge you part of the deposit if they damage any items in the room or when a deep cleaning issue is presented.
    • All minors have to be accompanied by at least one adult.
    • A public parking is available.
    • Accessible rooms are available. Make sure you request them at the moment of the booking.
    • Please note, your booking has not been made until you receive a confirmation email from us.
    • The hotel and room instructions are sent to you 24/48h before your arrival date including:
      •  Apartment number & location details
      • Access codes for keyless entry
      • Wi-Fi password & other important information
    • It is strictly forbidden to smoke in the rooms.
    • We clean your room every 3 days. You might require additional service, please let reception know. An additional 30€ is added. Everyday cleaning can be arrange under agreement.
    • If you need extra towels, you can request it to the team for 5€ each.
    • For any enquiry during your stay, you can contact the Virtual Reception number located in your room.
Check-in/ check-out
    • Check-in: From 3:00 PM.
    • You will need to send a valid document for your check-in at sara@elviriahillsliving.com for a self check-in)
    • Check-out: By 11:00 AM.
    • You can leave the hotel key inside the room at the moment of check-out.
    • The room keys are valid until 11:00 AM, unless you requested a late check-out, previously accorded.
    • Early check-in and late check-out requests are subject to availability. Late check outs are subject to additional charges.